A service card for every watch and every piece of jewellery that leaves your workshop

When a watch comes back from a service, you hand over the invoice, sometimes a water resistance test sheet, all in a little envelope. Three years later the customer has no idea where they put it. And the day they sell the watch, that paperwork is exactly what the buyer asks for. With Scanolo's object tracking, you also hand over a business-card-sized card. Its QR code opens the history of the work done on the watch, and the code printed next to it unlocks the detail: your notes, the costs, the invoices and the photos you attached.

Keep the paper invoice, and keep it within reach

The invoice stays your document, with everything you normally put on it, and the card does not replace it. You attach the invoice PDF or a photo of the movement to the service entry, and the customer finds it all again with a scan, even after losing the original.

Your business name and logo sit at the top of the page, like on your letterhead. Every entry shows the date of the work and the date it was recorded. A full service can be a single public line, while the list of replaced parts stays for whoever holds the card.

Who sees what

Each record can be read at three levels, and you decide what to write for each one.

• Anyone who scans sees the item, the date and type of each job, a short text of up to 280 characters and the next due date if you set one. The reference or serial number only shows if you tick the box for it.
• With the card's code, the holder also sees the detailed notes, the cost and the attachments (PDF, JPEG or PNG, up to five files of 5 MB per entry). The detail stays open for 30 minutes on their phone.
• Your internal notes are never shown to the customer, even with the code. They are for the workshop.

At the counter, from drop-off to collection

The easiest way is to prepare cards in advance, up to 100 at a time. Scanolo lays them out on A4 sheets of ten 85 × 55 mm cards, or one card per page. Each card carries your name, its QR code and its code. When a watch comes in, you take the top card and fill in its record.

The job types follow the trade you pick. For watches: full service, water resistance test, battery replacement, rate adjustment, polishing, part replacement, appraisal. For jewellery: cleaning, restoration, stone setting, resizing, appraisal. A free label covers anything else.

• At drop-off, open the card's record and note the model and reference. If you enter the date of the next service, you get an email reminder seven days before.
• Once the work is done, add the entry with its date, type, a public line, the detail and the cost, then attach the invoice and a photo of the caseback.
• At collection, slip the card into the envelope with the invoice. Show the customer that a scan brings up the history and that the code opens the detail.
• At the next service, the same card comes back with the watch and the new entry goes after the others.

A history that stays with the watch, right up to resale

A recorded entry can no longer be edited or deleted. To fix a mistake, you add a correction entry that points to the one it corrects. If an entry should no longer be public, you withdraw it from the page and a dated note saying it was withdrawn takes its place. A buyer therefore reads a history where nothing has vanished without a trace.

When the watch changes hands, you record a change of holder. A new code replaces the old one, which stops working at once, and an entry with no names is added to the public history. The previous owner loses access to the detail, and the new one gets all of it, invoices included.

One thing should be said plainly. The code shows that the person has the card you handed over, and nothing more. It does not guarantee that the watch is original or that the card has never been separated from it, and the public page says so in so many words. What gives the history its weight is your name at the top of the page.

Frequently asked questions